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Terms of service

Setrab USA Sales Conditions

Setrab USA (sūsa) is a traditional distribution model component manufacturer. Traditional distribution has historically relied on Distributors, Jobbers, and Dealers to stock product, identify customers, and purvey product. sūsa will determine offers of sale to Distributors, Jobbers, and Dealers based upon a thorough application and investigation process. Volume purchasing ability is only one category of qualification.

sūsa products present value and quality. Dealer discounting of sūsa components is not necessary and is strongly discouraged. sūsa endeavors to identify the type firms that can offer strong customer service along with our products. sūsa firmly asserts—and decades of experience edify—that it is not necessary to purchase customers by discounting our products.

 

sūsa Distributors

sūsa Distributors are identified as regional and/or national multi-brand stock-holding entities endeavoring to attract and service multiple Dealers within their market(s).

sūsa Distributor responsibilities:

  1. meeting minimum order requirements
  2. meeting annual purchasing requirements
  3. maintaining adequate inventory to account for market demand
  4. educating and policing up-channel regarding product and pricing

 

sūsa Jobbers/Wholesale Dealers

sūsa identifies Jobbers/Wholesale Dealers as local and/or regional multi-brand retailers endeavoring to attract end-use customers within an identifiable market scope. sūsa Jobbers/Wholesale Dealers may deal directly with sūsa or through a sūsa Distributor. sūsa will offer any and all customer service and technical assistance to its Jobber/Wholesale Dealer regardless of direct or indirect relationship status.

sūsa Jobber/Wholesale Dealer responsibilities:

  1. maintaining adequate inventory for market segment
  2. marketing to and educating end user
  3. maintaining brand value in pricing (minimum advertised pricing should be no less than 15% from MSRP, i.e., our RACER pricing level).

While the responsibilities listed above are by no means inclusive of all common responsibilities of the successful Distributor/Jobber/Wholesale Dealer, compliance and professional representation of our brand will ensure uninterrupted customer service and ensure we remain the viable supplier you have come to expect.

 

Shipping, Refunds, Return, and Exchanges

For info on shipping, please see the Shipping Policy page.

For info on returns and exchanges, please visit the Refund Policy page.

 

Guarantee

If it is determined that a part is defective, we will replace it or issue a refund at our sole discretion. Setrab USA / sūsa parts are guaranteed to be free from manufacturing defects for six months from the date of purchase. No warranty or liability is expressed or implied in a racing environment. Proof of purchase will be required. No refunds will be issued for shipping charges.