Refund policy
Refunds, returns, and exchanges
All orders leaving our shipping department have been checked and double-checked for accuracy and kit contents. Please notify us immediately of any discrepancy. All oil coolers have been pressure-tested prior to packaging. We will accept no returns past 30 days from the invoice date. A copy of the invoice or the order number must accompany all returned-goods authorization (RGA) requests. Authorization may be obtained by contacting Setrab USA / sūsa via email at info@setrabusa.com.
A 10% restocking fee will be charged to account for repackaging, re-handling, and administration. No refunds will be issued for shipping charges. Credit will only be issued upon inspection of returned items and the subsequent determination of suitability for resale. Credit will only be issued toward credit card used for original purchase.
Customers may send goods back via their chosen shipping carrier or request a return shipping label that will be deducted from their available refund.
Returns are to be addressed to:
ATTN: Returns
Setrab USA / sūsa
24 S Clayton Street
PO Box 847
Centerburg, OH 43011
Shipping claims
Setrab USA / sūsa parts are packaged to provide for security during transit. In the event that your order arrives damaged in any way, report your damage at once to the carrier, and please email us as soon as possible at info@setrabusa.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Setrab USA / sūsa cannot issue damage claims. You must hold the original box, packaging material, and damaged merchandise for the carrier to inspect. Setrab USA / sūsa cannot be responsible for damages due to carrier negligence.
Guarantee
If it is determined that a part is defective, we will replace it or issue a refund at our sole discretion. Setrab USA / sūsa parts are guaranteed to be free from manufacturing defects for six months from the date of purchase. No warranty or liability is expressed or implied in a racing environment. Proof of purchase will be required. No refunds will be issued for shipping charges.